Support and FAQs

A few simple answers

Put your parallax setting of your scope in the middle of it’s adjustment (400-500y) and magnification at 20x. Start at a distance of 10 feet and walk back 6 inches at a time to find the exact sweet spot.

To relieve air pressure if you have a tight fit in your cap.

This is a question we frequently asked to we put together a shipping policy here and you can track your order here.

Tracking will be available 3-5 days after your order. We’ll send you an email with tracking info when your order has been shipped from our warehouse. Please do reach out if you haven’t received your after 8 days by contact us.

Track my order here

If you need to makes changes to your order you will need to contact us within 12hrs of placing the order.
We Can Change:
– Your delivery details, your name, your email, your phone number.
Cancellations
– You must contact us within 12 hours.
– We cannot cancel your order once it has already been shipped.
– You can view our full refund policy.

We do ship every item with extra padding. Despite this, our carriers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out within 72 hours after the reception of your package, for us to be able to settle an agreement with the expeditor:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.

If we still haven’t managed to answer your question please feel free to contact us and we’ll get back to within 24hrs : )